{"id":127,"date":"2026-06-22T05:55:18","date_gmt":"2026-06-22T05:55:18","guid":{"rendered":"https:\/\/madmats.com.au\/?page_id=127"},"modified":"2026-06-22T05:55:18","modified_gmt":"2026-06-22T05:55:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/madmats.com.au\/?page_id=127","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div id=\"mm-page\" style=\"font-family:Arial,Helvetica,sans-serif;color:#1a1a1a;max-width:780px;margin:0 auto;padding:30px 22px;line-height:1.65;\">\n<style>\n.wp-block-post-title{display:none!important;}\n#mm-page h1{font-size:34px;color:#111;margin:0 0 8px;font-weight:900;letter-spacing:0.5px;}\n#mm-page h2{font-size:22px;color:#111;margin:30px 0 10px;font-weight:bold;}\n#mm-page h3{font-size:17px;color:#111;margin:18px 0 6px;font-weight:bold;}\n#mm-page .hero{background:#FFE14D;border-radius:14px;padding:24px 26px;margin:14px 0 28px;font-size:17px;}\n#mm-page .contact{background:#0d0d0d;color:#fff;border-radius:14px;padding:22px 26px;margin-top:24px;}\n#mm-page .contact a{color:#C6FF00;font-weight:bold;}\n#mm-page .contact h3{color:#C6FF00;margin-top:0;}\n#mm-page ul{padding-left:20px;}\n#mm-page li{margin-bottom:6px;}\n#mm-page .small{font-size:13px;color:#666;margin-top:30px;font-style:italic;}\n#mm-page .qa{background:#fff;border:1px solid #eee;border-radius:12px;padding:18px 22px;margin-bottom:14px;}\n#mm-page .qa h3{margin:0 0 8px;color:#FF2D95;}\n<\/style>\n<h1>FAQ<\/h1>\n<div class=\"hero\"><strong>Quick answers to the things most people ask.<\/strong> If your question isn&#8217;t here, email <a href=\"mailto:martin@matsrus.com.au\" style=\"color:#111;text-decoration:underline;\">martin@matsrus.com.au<\/a>.<\/div>\n\n<h2>Designing &amp; ordering<\/h2>\n<div class=\"qa\"><h3>How do I design a mat?<\/h3><p>Go to <a href=\"\/?page_id=16\">Design Your Mat<\/a>, pick your size, then launch the designer. Add text, upload an image, place a photo &mdash; whatever you want. Preview, click Add to Cart, sign in (or sign up &mdash; one click with Google), and check out.<\/p><\/div>\n<div class=\"qa\"><h3>What sizes do you offer?<\/h3><p>Four sizes, all inc GST: <strong>60 &times; 90 cm ($154)<\/strong>, 85 &times; 115 cm ($242), 85 &times; 150 cm ($308), and 1.2 &times; 1.8 m ($495). Delivery is $33 for up to 2 mats.<\/p><\/div>\n<div class=\"qa\"><h3>How long does delivery take?<\/h3><p>Australia-wide. Typically 5&ndash;10 business days from order to delivery (print + post). Custom orders aren&#8217;t held in stock so there&#8217;s a couple of days production time before they ship.<\/p><\/div>\n<div class=\"qa\"><h3>Do you ship internationally?<\/h3><p>Not yet &mdash; Australia only at launch. We&#8217;ve got production capacity through a partner factory in China and will turn international shipping on once we&#8217;re sure the AU side is humming.<\/p><\/div>\n\n<h2>Earning money on your designs<\/h2>\n<div class=\"qa\"><h3>How do I earn the 20% rebate?<\/h3><p>Sign up (free), design your mat, buy it. Your design auto-publishes to the public gallery. Every time someone else buys a mat with your design, you earn 20% of the ex-GST product price &mdash; that&#8217;s $28 to $90 per sale depending on the size they pick.<\/p><\/div>\n<div class=\"qa\"><h3>I just want to upload designs, not buy mats. Can I?<\/h3><p>Yes. For $20 per design you can upload artwork straight to the gallery without buying. If anyone buys your design, you still earn the same 20% rebate.<\/p><\/div>\n<div class=\"qa\"><h3>Where do I see my earnings?<\/h3><p>Sign in and visit <a href=\"\/?page_id=42\">My Earnings<\/a> &mdash; you&#8217;ll see pending payouts, total earned, and a per-sale breakdown with thumbnails of each design that sold.<\/p><\/div>\n<div class=\"qa\"><h3>How and when do I get paid?<\/h3><p>Payouts go via <strong>Stripe Connect<\/strong>. You&#8217;ll be prompted to set up your payout account (bank details, basic ID) the first time your earnings reach the threshold. Once it&#8217;s set up, payments are automatic.<\/p><\/div>\n<div class=\"qa\"><h3>Is there a limit on how much I can earn?<\/h3><p>No limit. If your design goes viral and sells thousands, you get 20% of every single one.<\/p><\/div>\n\n<h2>Copyright &amp; rules<\/h2>\n<div class=\"qa\"><h3>Can I upload a brand logo \/ famous character \/ song lyric?<\/h3><p><strong>Only if you own the rights or have permission.<\/strong> Uploading copyrighted artwork without permission is your responsibility, not ours &mdash; full details in our <a href=\"\/?page_id=55\">Copyright &amp; IP Policy<\/a>.<\/p><\/div>\n<div class=\"qa\"><h3>What if someone uploads my design?<\/h3><p>Email <a href=\"mailto:martin@matsrus.com.au\">martin@matsrus.com.au<\/a> with the URL and proof of ownership. We respond to legitimate takedown requests within 7 days.<\/p><\/div>\n\n<h2>Refunds, returns, problems<\/h2>\n<div class=\"qa\"><h3>Can I return a mat if I change my mind?<\/h3><p>No &mdash; every mat is made-to-order from a unique design, so change-of-mind returns aren&#8217;t possible. <strong>But<\/strong> if there&#8217;s anything wrong with the print, the wrong size shipped, or it arrived damaged, we&#8217;ll fix it. Full details: <a href=\"\/?page_id=9\">Refunds &amp; returns<\/a>.<\/p><\/div>\n<div class=\"qa\"><h3>The print looks different from what I designed.<\/h3><p>Email us with photos within 14 days of delivery and we&#8217;ll either reprint or refund.<\/p><\/div>\n\n<h2>Account &amp; privacy<\/h2>\n<div class=\"qa\"><h3>Do you sell my data?<\/h3><p>No. See <a href=\"\/?page_id=3\">Privacy policy<\/a> for the full breakdown of what we collect and why.<\/p><\/div>\n<div class=\"qa\"><h3>I want to delete my account.<\/h3><p>Email <a href=\"mailto:martin@matsrus.com.au\">martin@matsrus.com.au<\/a> and we&#8217;ll remove everything we can (we have to keep completed-order records for 7 years per Australian tax law).<\/p><\/div>\n\n<div class=\"contact\"><h3>Still stuck?<\/h3>Email <a href=\"mailto:martin@matsrus.com.au\">martin@matsrus.com.au<\/a> &mdash; we reply within one business day.<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Quick answers to the things most people ask. If your question isn&#8217;t here, email martin@matsrus.com.au. Designing &amp; ordering How do I design a mat? Go to Design Your Mat, pick your size, then launch the designer. Add text, upload an image, place a photo &mdash; whatever you want. Preview, click Add to Cart, sign [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-127","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/madmats.com.au\/index.php?rest_route=\/wp\/v2\/pages\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/madmats.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/madmats.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/madmats.com.au\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/madmats.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=127"}],"version-history":[{"count":0,"href":"https:\/\/madmats.com.au\/index.php?rest_route=\/wp\/v2\/pages\/127\/revisions"}],"wp:attachment":[{"href":"https:\/\/madmats.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}