The short answers to the questions designers and buyers ask us most. Can’t see yours? Drop us a line<\/a>.<\/p>\n\n You either design your own mat in our customiser, or buy one from our public gallery of designs other people have made. We print it, ship it to your door, and (if you bought a gallery design) pay the original designer 20% of the ex-GST price.<\/p>\n\n Four sizes, inc GST:<\/p>\n Delivery is a flat $33 inc GST for up to 2 mats anywhere in Australia.<\/p>\n\n 5–10 business days from order. We print to order, so there’s no inventory waiting to ship — it’s a real-time print run.<\/p>\n\n Because each mat is custom made, we don’t accept change-of-mind returns. This doesn’t affect your rights under Australian Consumer Law.<\/strong> If your mat is faulty, damaged, the wrong size, or doesn’t match the design you approved, we’ll repair, replace or refund as required by law. See our Refund & Returns Policy<\/a> for the full detail.<\/p>\n\n Visa, Mastercard, AMEX and Apple Pay \/ Google Pay via Stripe. Your card details never touch our servers.<\/p>\n\n Two paths. (1) Buy and earn:<\/strong> design a mat, buy it, and it goes into the public gallery automatically — you earn 20% every time someone else buys it. (2) Upload only:<\/strong> pay $20 per design to list it without buying. Same 20% rebate when it sells.<\/p>\n\n 20% of the ex-GST product price. That’s $28 on a 60×90, up to $90 on a 1.2×1.8 m<\/strong>. Delivery and GST aren’t in the rebate calculation.<\/p>\n\n Every paid order that includes your design adds $28–$90 to your earnings (depending on mat size). You can see your balance in My Earnings<\/a> any time. Right now we pay out manually:<\/strong> once you’ve earned $50 or more, hit “Request payout” in My Earnings and we’ll send it within 7 business days. We’re working on fully automated payouts via Stripe Connect — when that lands we’ll email you and walk you through the one-time onboarding.<\/p>\n\n If an order is refunded or charged back, the rebate is reversed. Rebates become payable once the refund\/chargeback window has passed (currently 30 days from order).<\/p>\n\n You must own the rights or have permission for everything in the design — no copyrighted characters, brand logos, trademarks or other people’s photography unless you have a licence. See our Copyright & IP page<\/a> for the full rules. If something gets flagged, we’ll remove it and refund the buyer.<\/p>\n\n Briefly: we only collect what we need to run the order and pay you, we use Stripe for payment processing (they handle the card data), and we never sell your data. See our Privacy Policy<\/a> for the full breakdown.<\/p>\n\n 37 Victory Road, Airport West VIC 3042, Australia. We currently ship within Australia only.<\/p>\n\nFor Buyers<\/h2>\n\n
How do Mad Mats work?<\/h3>\n
What sizes and prices?<\/h3>\n
How long until it arrives?<\/h3>\n
Can I return it if I don’t like it?<\/h3>\n
What payment methods do you accept?<\/h3>\n
For Designers<\/h2>\n\n
How do I become a designer?<\/h3>\n
How much do I earn per sale?<\/h3>\n
How do I get paid?<\/h3>\n
What if the buyer refunds?<\/h3>\n
What designs are allowed?<\/h3>\n
Anything Else?<\/h2>\n\n
How is my personal data handled?<\/h3>\n
Where are you based?<\/h3>\n
Who’s behind Mad Mats?<\/h3>\n